What to do if it says offer is invalid?
Before you apply a voucher or promo code it’s important for you to check the validity and expiry date of your vouchers before you apply them. If the problem continues connect with Puma customer care and you will be assisted shortly.
What to do if there’s a quality check problem?
If there’s the case you come across a problem or defect with the quality of Puma merchandise, you can refer to the Puma store with your original invoice or contact customer services and file for a return.
How to track my order?
In case you are not able to track the order, chances are that the information is not updated or the parcel might have been handed over to the courier partner and you will receive the tracking details from the logistics partner within 24 hours. You may contact Puma customer care along with your details and you will be assisted shortly.
What are the standard shoe sizes of Puma?
The standard size of Puma shoes is in the UK sizes. The shoe size is often displayed at the bottom of the shoes. However, in case you face some size issues you can easily return the item.
After I place an order, will I receive an email confirmation?
Yes, as soon as the transaction is completed successfully, you will receive an email with the order summary.
After placing my order, how can I change my delivery information?
Once the order is placed, you are unable to modify the recipient, phone number, or delivery address. Verify the details one last time before confirming your order. This guarantees a smooth delivery process.
Why am I unable to add the item I have chosen to my cart?
If the item you have chosen is already sold out, you may not be able to add it to your cart. It's possible that someone else bought it first. Attempt to reload the page and verify the availability once more.
When placing my order, is it still possible to cancel?
Because your order is processed instantly after it is placed, you are unable to cancel it. For assistance, call Customer Service at 1800 1322 0382.
How can I return something once I've bought it?
Returns are accepted for a limited number of products within 14 days of delivery. Provide your order number and product details to customer service. Gift cards, underwear, socks, face masks, shoe care products, and personalised items are not returnable.
When I return an item, how quickly will I receive my refund?
Depending on the payment method you used, you will be receiving your refund within 1 to 3 working days of Puma processing. Debit transfers can take up to 21 days, while credit card refunds can take up to 14 days. There are no refunds for shipping costs.