Can I change the date of my flight?
Changing your flight date depends on the type of fare you booked. Some fares let you change for free, while others may charge a fee. You can make changes up to four days before your flight. Refunds follow the original fare rules.
How do I check the current status of my flight?
You can check your flight status by logging in or using the Etihad Airways app. Always make sure your contact details are up to date so you get real-time notifications about any changes.
Who is eligible to join the Etihad Guest programme?
Anyone aged two years and above can join the Etihad Guest programme. Companies and organisations interested in joining can explore the BusinessConnect programme for additional benefits.
How late can I request a refund for my flight?
You can request a refund up to four hours before your flight leaves. After that, a no-show fee applies. Refunds are handled based on the rules of your original ticket.
How can I check available upgrades, extra baggage, or book my seat?
Manage all these options easily on the Etihad website with Manage My Booking. Enter your flight details to check for upgrades, add extra baggage, or pick your seat.
How will I know if there are any updates to my booking?
You’ll get an email if there are any changes to your flight. If you have the Etihad app and notifications turned on, you’ll also get updates right on your phone.
Do Etihad Guest members get free messaging on board?
All Etihad Guest members can use messaging apps for free during their flight with the complimentary Chat package. If you’re flying First Class or are an Etihad Guest Platinum member, you will get unlimited free Wi-Fi for your entire journey.
Can I select my seat in advance?
You can choose your seat when you book your flight or anytime later by visiting Manage My Booking on the website. It’s best to select your seat early for the widest choice.
When does my travel insurance cover start?
Your cancellation cover begins at 12:01 am the day after you buy your policy. All other benefits start when your trip begins.
What is the Etihad Stopover Programme?
With the Etihad Stopover Programme, you can enjoy a short stay in Abu Dhabi when you book a return flight. Get up to two nights of free hotel accommodation. If you want to stay longer, the Premium Stopover gives you three or four nights at more discounted rates, with breakfast included at some selected five-star hotels.