Can I change the date of my flight?
Flight date changes depend on the fare type booked. Some fares offer free and flexible changes, while others may incur fees. Changes can be made up to four days before departure, with refunds subject to original fare rules. In specific cases, such as the death of a guest or immediate family member, fees are waived.
How do I check the current status of my flight?
Flight status updates are available by logging into etihad.com/manage or using the Etihad Airways app. Keeping contact details updated ensures real-time notifications about flight changes or updates.
Who is eligible to join the Etihad Guest programme?
Anyone aged two years and above can join the Etihad Guest programme. Companies and organisations interested in joining can explore the BusinessConnect programme for additional benefits.
How late can I request a refund for my flight?
Refund requests can be made up to four hours before the scheduled departure. After this period, a no-show fee will be applied. Refunds are processed according to the fare rules of the original ticket.
How can I check available upgrades, extra baggage, or book my seat?
You can manage all these options easily through Manage My Booking on the Etihad website. Just enter your flight details to check upgrades, add extra baggage, or select your seat.
How will I know if there are any updates to my booking?
They’ll notify you by email if there are any changes. If you have the Etihad app installed and notifications turned on, you’ll also receive updates directly on your phone.
Do Etihad Guest members get free messaging on board?
Yes, all Etihad Guest members can use messaging apps for free during their flight with our complimentary Chat package. If you’re flying First Class or you’re an Etihad Guest Platinum member, you’ll enjoy unlimited free Wi-Fi for the whole journey.
Can I select my seat in advance?
Yes, you can choose your seat when you book your flight or at any time afterwards by visiting Manage My Booking on etihad.com. They recommend selecting early for the best choice of seats.
When does my travel insurance cover start?
Your cancellation cover starts at 12:01 am the day after you purchase the policy. All other benefits begin on the date your trip starts.
What is the Etihad Stopover Programme?
The Etihad Stopover Programme lets you enjoy a short stay in Abu Dhabi when you book a return flight. You can enjoy up to two nights of free hotel accommodation. If you'd like to stay longer, the Premium Stopover offers three or four nights at discounted rates with breakfast included at selected five-star hotels.