About Lazada PH 

Founded in the year 2011, Lazada is a part of the Rocket Internet Group. Lazada enables shoppers to enjoy online shopping in a hassle-free way. The Singapore-based online shopping destination offers a huge variety of products to shoppers at an affordable rate. 

Be it stylish apparel, watches, jewellery, health, computers, smartphones, camera, toys, sportswear, home appliances or anything required for a comfortable lifestyle, you just name it and Lazada has it for you. 

Catering in countries such as Indonesia, Malaysia, Singapore, Thailand and more, Lazada provides globally acclaimed brands as well. The premium online shopping store houses brands such as Canon, JBL, Samsung, Apple, Skechers, Pierre Cardin, Calvin Klein, Gillette, Geneva, Ray-Ban, Huggies and many more. Lazada Philippines is a local venture of the huge Rocket Internet Group. 

They not only offer fine quality products at cost-effective rates but also gives shoppers an opportunity to enjoy value for more by availing of attractive Lazada promo codes and voucher code hacks available here.

Lazada Money Back Guarantee 

Lazada knows the value of customer satisfaction; hence it offers Return and Refund policy. In case you are unhappy with the order you have received then you can return it within 7 days of the delivery date. However, it is always recommended to go through the terms and conditions thoroughly beforehand, in a bid to avoid any misconception.

The Money Back Guarantee program lets you buy the items confidently from their online store and once the order is delivered you have got 7 days for Lazada-wide orders and 30 days for LazMall orders to check if the items are correct. Under the following conditions you get a full refund without any challenges:

• The item delivered is different from what you ordered.
• The item delivered is damaged or defective.
• The item has not been delivered but is marked as delivered.
• Missing or incomplete item
• A paid order is cancelled by the Lazada or Lazada Seller.

Customer Care Contact 

Need help related to the payment, return, refund, cancellation, delivery, Lazada offers and others? Get in touch with their contact service team that is a text or call away. Following are the ways to connect to them: 

• Call the Lazada contact number: (02) 7795 8900 from 8 am-8 pm.
• Search for the topic in the Lazada Peers PH column where members of the Lazada Community have answered many concerning issues.
• Lazada Live Chat option is available for you to get online support 24/7.
• It is suggested to take a look at their Help Center as there are many general topics covered.  

Quick Lazada Delivery 

In an attempt to give the best and hassle-free shopping experience to customers, Lazada also offers home delivery. Once your order gets confirmed and verified within 24-48hrs, you will be informed about the delivery details. 

• Standard Delivery- Pay only Php 38 for the shipping and receive the parcel in 2-6 days at the address that is anywhere in the Philippines.
• Lazada Express Delivery- Lazada Same Day Delivery is available in areas including Greater Metro Manila, Cebu, Laguna, Davao and Cavite. Place the order by 1 pm and receive it on the same day. Post 1 pm orders will be delivered on the next day. The shipping cost is only Php 96.
• Delivered by Lazada Seller- The Lazada Sellers will arrange for the delivery schedule or book an appointment in their participating branches within 48 hours after you have placed the order via call.
• Collection Point- This service has been added in Lazada PH through which you can collect your order (applicable to the categories of fashion, health and beauty and accessories) from the chosen pick-up location in Greater Metro Manila.

Guarantee with LazMall 

Lazada Mall or LazMall brings a complete shopping mall to your doorsteps by providing endless options to shoppers. Also, the most authentic online shopping store in Southeast Asia offers globally acclaimed brands. The leading online shopping store also lets shoppers avail of lucrative Lazada coupon codes and voucher codes that are listed here. 

• Guaranteed Delivery- Enjoy the speedy delivery of your order. You may get the order before the shipping date but not post it. Not only do you get orders quickly but Lazada free shipping vouchers are also available on selected items that you can check from their Free Delivery banner.
• Guaranteed Authenticity- LazMall takes pride in distributing authentic products with high quality from the top local and global brands. If you find any counterfeit items then notify their team and they will immediately fix the issue.

Pay Securely with Lazada Wallet 

Lazada.com.ph has made payment easy and secure for the customers by introducing a virtual payment platform in the form of Lazada Wallet in which you can cash in a minimum of Php 20 and a maximum of Php 100,000 from GCash (the limit may vary depending upon the payment channels).

The transfers to the Lazada Wallet are extremely simple and quick. The benefits don’t stop here as you also get to win Lazada Wallet vouchers and rewards on making payments through the wallet. Go cashless and save more by combining the Lazada promo codes that are listed here.

How do I use the Lazada PH Promo Code?

• Visit us and locate the search bar in the centre of the Home Page.
• Type Lazada in the search bar and click on the name appearing below.
• Find the listed Lazada voucher code hacks on your screen.
• Copy the one you like and you will land on the merchant’s site.
• Add items to your cart from Lazada.com.ph or Lazada app.
• While checking out, paste the Lazada discount code.
• Enjoy the benefits of the coupon!

How do I cancel my order at Lazada PH? 

• Login to your Lazada account.
• Click on the ‘View all my Orders’ option.
• Select the items from your order history that you want to cancel.
• Mention the reason for the cancellation after clicking Cancel.
• Next, click on the ‘Submit’ button.

Where is the Lazada Tracking order option?

You will get the Lazada tracking order option through the following ways:

• Lazada app
• Through the Live Chat by asking to CLEO
• On the Logistic partner's website
• On their Home Page through Lazada Track My Order tab.

How do I earn the Lazada bonus?

You can earn Lazada Bonus by participating in their Campaigns like Lazada 10th Birthday Sale, Lazada 11.11 Single’s Day Sale Event, 12.12 Sale, and others.

How do I cash in Lazada Wallet from GCash? 

• Visit their online store and log in to your Lazada account.
• After tapping on the Lazada Wallet icon select the 'Cash In' option.
• Enter the amount within the provided limit.
• Choose 'GCash' and select the 'Confirm Payment'.
• The transfer of the amount is completed! You will receive the Top-up Successful message and be notified via SMS.