Can a booking be cancelled after purchase?
Most bookings include a 7-day change of mind option for a full refund. This applies if the cancellation is made at least 14 days before check-in.
Which packages are not eligible for a refund?
Last Minute Escapes, Lux Premium Collection, and Lux Partner Properties do not offer standard refunds. These bookings follow their own rules, depending on the rate selected at purchase.
Is a full refund offered for cruise bookings?
When you book a cruise, you can get a refund within 48 hours. After 48 hours, it is harder to cancel or get your money back. It is best to cancel or change your booking in the first 48 hours. If you are not sure, ask the support team for help.
When will travel documents or tickets be sent?
You get your hotel booking details a few minutes after you pay. Flight details usually come within 24 hours, but sometimes it can take up to 3 days. You will use e-tickets at the airport to get your boarding pass. For cruises, you get your booking details after the cruise company confirms your trip.
Is it possible to choose airline seats for tour packages?
Most of the time, you cannot choose your seat before check-in. Tour flight tickets usually do not let you pick seats early. You may be able to choose your seat at the airport, depending on the airline. Ask the staff at the check-in desk when you arrive.
Can included transfers be arranged in advance?
Yes, transfers can be arranged using instructions provided in your booking email. You will need to email the transfer company your flight times, flight number, and guest names.
How do I add insurance to my travel booking?
Go to 'My Escapes' and click the green 'Add Travel Insurance' button next to your tour. Fill in each guest’s details. Check the policy to see if it suits your needs.
Can I add more baggage to my tour booking?
Most tours don’t allow extra baggage beyond what’s shown in the Fine Print. If it’s allowed, it will be mentioned on the deal page. Always read the details carefully.
Do I have to pay any extra fees when booking with Luxury Escapes?
You have to pay a small booking fee for packages and flight-only orders. If you change or cancel a booking, there may be extra fees. Fees are different depending on your country and booking type, so check the fee list before you pay.
Where can I get a Luxury Escapes gift card?
You can buy gift cards online and get them by email to print or share. In Australia, you can also buy gift cards in stores like Woolworths or Big W. Once you buy a gift card, you cannot get your money back.