Where can I see my baggage allowance?
Look at your ticket to see your baggage allowance for your ticket type. You can also find the baggage chart on the Royal Brunei Airlines website.
How do I use a promo code?
Enter your promo code during checkout. If it is valid, you will get a discount. Remember, promo codes only last for a limited time.
What is the maximum weight allowed for one bag?
No single bag can weigh more than 32kg, even if your allowance is higher. Make sure to check this before you go to the airport.
Who gets to use the Sky Lounge in Brunei?
Business Class and Elite Gold members can use the lounge for free. Silver members can use it only at Brunei airport. All other passengers can pay to enter.
What should I send if I have an online booking problem?
Please send a screenshot of the error, your flight details, whether your trip is one-way or round-trip, your departure and arrival cities, and your travel dates.
Can I completely change the passenger name?
No, you cannot change the name to a different person.
Is it possible to correct a name on a booking?
Yes, you can correct small spelling mistakes. Please contact Royal Brunei or your travel agent.
Can children travel alone on Royal Brunei flights?
No, children must travel with an adult who is at least 18 years old and on the same booking.
When do I receive confirmation for Refund Protect?
You will receive an email confirmation when you select Refund Protect during your booking.
Will Refund Protect still apply if I change my travel dates?
Yes, you are still covered, but only up to the amount of your original booking.