How do I monitor my order?
After you check out, use the tracking link they send you. They’ll also message you when your parcel is ready for delivery, so you can easily keep track of its progress.
How do I check delivery if nothing arrived?
Check the tracking link they texted you. It has your reference or airway bill number and will show your delivery date.
What if payment was deducted but unsuccessful?
If you use GCash, contact GCash Support. If you paid by card, reach out to your bank. They can confirm any deductions and help you with next steps.
Why are card payments failing?
Card errors may occur due to low funds or restrictions. Check your balance first. If the error continues, contact your bank.
What should I do with a low GCash balance?
Make sure you have enough balance for the transaction. If you don’t, errors can happen. Add more funds and try again after your balance updates.
Why is my order status not loading?
You’ll see your order status once your payment is complete. If you don’t see it, use the “Raise a Concern” option and the team will check the progress for you.
What if the site closes during my order?
If your tab closes by accident, don’t worry; processing will still continue. You’ll get a message soon to confirm your payment status. Keep your reference number to check for updates, and try placing the order again if needed.
Why am I redirected when ordering?
Sometimes the system may redirect you. To get back to your shopping session, just type the direct link into your browser.
What if my delivery keeps failing?
If you try three times and it doesn’t work, your order will be cancelled. You can place a new order anytime, which helps keep things simple and convenient.
May someone else accept the delivery?
Yes, someone else can sign for your item. Just add their details when you make your purchase to help avoid missed deliveries.