How can I transfer money from my Gcash account to a bank or e-wallet?
You can transfer money from your Gcash account to a bank or e-wallet by entering the account details manually or by scanning a bank's QR code. These transfers are processed in real-time via InstaPay, ensuring immediate fund availability. Please note that each transaction incurs a ₱15 fee.
How can I schedule a bank transfer in Gcash?
You can schedule up to five automatic bank transfers in Gcash to repeat weekly or monthly, even on holidays and weekends. To set this up, open your Gcash app, tap 'Transfer', choose a saved bank account, and tap 'Add New Schedule'. Enter the frequency and amount, then tap 'Next', review the details, and tap 'Confirm'. Ensure your Gcash wallet has sufficient funds on the scheduled dates, as insufficient balance will prevent the transfer from processing.
How can I send money to another Gcash account?
To send money to another Gcash account, open the Gcash app, tap 'Send', then choose 'Express Send'. Enter the recipient's Gcash-registered mobile number or scan their QR code, input the amount, and confirm the details. Once confirmed, the money is transferred instantly, and both sender and recipient receive a confirmation message.
What should I do if I sent money to the wrong Gcash number via Express Send?
If you sent money to the wrong Gcash number using Express Send, the transaction is typically final and cannot be reversed. However, if the recipient's account is inactive or unregistered, Gcash may assist in recovering the funds. It's advisable to contact Gcash Support promptly and provide all relevant transaction details.
What should I do if I sent money from my Gcash to another Gcash account, but the recipient didn't receive it?
If you've sent money from your Gcash account to another Gcash user and the recipient hasn't received it, first verify that the recipient's mobile number was entered correctly. Then, check your Gcash wallet and transaction history to confirm if the amount was deducted. If the funds were deducted and the recipient still hasn't received them, report the issue through the Gcash app by selecting the specific transaction, tapping 'Need Help?', and choosing 'I didn't receive the money' .
How can I pay my bills using Gcash?
To pay bills using Gcash, open the app and tap 'Bills' on the homepage. Select your biller from the list, enter the required information, and tap 'Next'. Review and confirm the transaction details; once completed, you'll receive a confirmation via the app inbox, push notification, and your Gcash-registered email.
How do I set up a Gcash account?
Download the Gcash app and register using a valid Philippine SIM. Choose the correct account type, Gcash, Gcash Jr, or Gcash Overseas. Follow the prompts, enter accurate details, and complete the required steps to finish registration.
What should I do if my email is not being accepted?
Make sure the email address entered is correct and in the right format. A valid email is necessary to receive important Gcash updates and communications.
How can I get higher transaction and wallet limits?
Complete full verification within the Gcash app. Submit a valid ID, take a selfie, and wait for review. Once approved, the wallet and transaction limits will increase significantly.
How do I change the name or birthdate in my Gcash profile?
Go to the profile update section and upload a valid reason with the required document. Changes include surname updates after marriage or fixing minor spelling errors. It may take up to 3 days to process.