What are the shipping charges?
Shipping costs depend on the chosen courier, delivery region, and order weight. Luzon deliveries use NinjaVan or JTCargo/Lalamove, while Visayas and Mindanao orders are handled by NinjaVan. Fees are shown at checkout after entering the required details.
How long does delivery take?
Orders are usually dispatched within two business days. Delivery takes an extra 2–4 days for Metro Manila and 3–5 days for other areas. For pre-order items, the estimated arrival date is displayed on the product listing.
How can an order be tracked?
A tracking number is sent via email after dispatch. The email includes a link to monitor the order’s progress.
What warranty coverage is provided?
A two-year limited warranty covers hardware parts, while the frame has lifetime coverage. It applies to missing parts on delivery, defects during shipment, and major mechanical issues such as recline, tilt, or hydraulic faults.
How should I keep my PU or fabric chair clean?
Use a dry microfiber cloth to wipe surfaces and keep liquids away from seats. Frequent dusting avoids dirt accumulation and keeps the material looking brand new. To get rid of stains and increase the chair's life, use soft circular motions afterward.
How many years can I expect my chair to last with proper care?
With mild, consistent use and simple maintenance, the chair can last for several years. To keep it in good condition, keep it away from sharp objects, bumps, and scratches from pets.
How much will I be charged for shipping my order?
The total item weight, delivery location, and courier of choice all affect shipping costs. It's possible that partners and rates vary among Luzon, Visayas, and Mindanao. When filling out the Checkout Form, the total amount is displayed automatically.
Can I pick up my order instead of having it delivered?
Only corporate or bulk orders totaling more than ten items are eligible for self-collection. Requests are processed via Viber or WhatsApp and must contain all relevant information. After full payment confirmation, processing could take one to two days.
How many days will it take for my order to arrive?
Before shipping, processing can take up to two business days. While deliveries to other areas might take three to five days, deliveries to Metro Manila typically take two to four extra days. The estimated date on the product page is followed by pre-order items.
How can I trace the delivery status of my order?
After the order is shipped, an email with a tracking number will be sent. A direct link to track the delivery progress is included in the email. Depending on the courier's system, updates might not appear right away.