When will I receive the Klook voucher for my booked activity?
For the activities with an 'instant confirmation' message on the activity page, your booking will be confirmed within 5 minutes while for others you must wait for 24-48 hours to receive the Klook booking voucher. If there is any delay then contact them via the chat option that is available on the Booking page. Kindly check all your email folders including the spam.
What are the payment options at Klook?
You can pay for your Klook travel bookings using a variety of convenient options. These include credit or debit cards such as Visa, MasterCard, Amex, and JCB, as well as popular digital wallets like GCash, PayMaya, Apple Pay, and Google Pay. You can also choose to pay through Convenience Mart, online banking or bank transfers. Additionally, Klook accepts Klook Gift Cards, Klook Credits, and Klook Promo Codes to help you save more on your bookings.
What Sale Events does Klook have?
Klook fascinates travellers through different sale events throughout the year for big savings that include: 11.11 Single's Day Sale, 12.12 Sale, Chinese New Year Sale, Mother's Day Staycation offers, Father's Day, New Year Sale, etc.
How do I change the booked activity?
You can change your booking if the specific activity's amendment or cancellation policy permits it. Simply go to the Bookings page, select the activity you wish to modify, and click on the 'Amend Booking' option. Once your changes are confirmed, Klook Travel will send you the updated voucher.
Am I able to book hotels on behalf of my friends or family members?
Yes, you can book hotels on behalf of your friends or family members. Just make sure to provide accurate guest details during the booking process to avoid any issues at check-in.
I have booked, but didn’t receive the confirmation. Why?
Please visit the Terms & Conditions > Confirmation section on the activity page to check the expected confirmation time. Otherwise, check your email’s junk or spam folder. Finally, if you still haven’t received it, contact customer support.
I am facing payment issues. Why?
Double-check that you’ve entered your payment details correctly. Try using another card or select a different payment method. If you’re still unable to complete the payment, please contact the customer support team.
What are the benefits of Klook e-gift card?
The Klook e-gift card can be used for any activity available on Klook. It can be redeemed in supported currencies. You can also gift the Klook e-gift card to your loved ones.
What is the difference between open date and fixed date booking?
An open date ticket lets you use it on any day within the valid period. A fixed date ticket can only be used on the specific date written on the voucher.
Where can I find my bookings?
Click your profile picture at the top right of the screen, then select Booking to see your bookings.