What types of products can customers shop for at Watsons?
Watsons sells a wide range of products, including skincare, makeup, personal care, haircare, fragrances, health items, medicines, essentials for mothers and babies, and men's products. You can shop online or visit one of their stores.
What payment methods can customers use at Watsons?
You can pay with Philippine-issued Visa, Mastercard, JCB, or American Express credit cards. We also accept selected e-wallets like GCash and GrabPay for online purchases.
Can customers use Watsons promo codes when shopping online?
Yes, you can enter a valid promo code or e-voucher at checkout before choosing your payment method. Note that each offer may have its own expiry date, minimum spend, and product requirements.
Does Watsons offer Click & Collect?
Yes, you can order online and pick up your items at a participating store. Click & Collect is free right now with no minimum spend, and some orders are ready in as little as 30 minutes.
Does Watsons provide Express Delivery?
Yes, Express Delivery is offered for certain orders and locations. If your order qualifies and you choose this option, it can be confirmed and delivered to your address within three hours.
How long do customers have to request a return or refund?
Customers must submit an eligible return or refund request within seven days of receiving the product. Requests may be accepted for damaged, defective, incorrect, near-expiry or expired products.
Can all products purchased online be returned?
No. Hygiene-sensitive products are non-refundable. Eligible returned items should remain unused and complete, while sets, free gifts and proof of purchase may also need to be included.
How are refunds issued for online purchases?
Credit card refunds are processed through payment reversal and may take one to two billing cycles. Cash-on-delivery refunds are credited as an e-voucher to the customer's online account, usually within 24 hours after approval.
What benefits can Watsons Club members receive?
Watsons Club provides lifetime membership, member-only offers and reward points. Members earn one point for every ₱200 spent, while one point is worth ₱1 when redeemed, with a minimum redemption of five points.
How can customers contact Watsons for assistance?
Customers can call 7-919-9999, use Live Chat or email watsons.customercare@watsons.com.ph. The hotline operates from 11 am to 8 pm, while Live Chat operates from 9 am to 9 pm.
